To ensure that your pet continues to be treated with the most appropriate medication at the correct dose, we are obliged to carry out re-examinations at regular intervals. The time period between these examinations will vary depending on the condition and the medication.

These checks will be charged at a reduced consultation fee and in certain cases a blood test will also be required.

For conditions requiring long-term medication, these checks will usually be every 3-6 months. All pets must have yearly check-ups for repeat prescriptions of flea and worm treatments.

During the COVID-19 pandemic our vets have the authorisation guided by the RCVS and BVA to authorise the prescription of drugs without a physical examination of your pet.

Please note a telephone or video consultation may be required in some cases. This decision is for the veterinary professional. Please allow 2 full working days' notice in order to ensure all prescriptions are available and ready for collection.

You will be telephoned when your order is ready for payment to be taken and delivery or collection arranged.

Please do not arrive at the practice without calling first. Where possible we ask that items are posted. Food can be paid for over the telephone and collected at an agreed time.

Written prescriptions are available, please ask Reception for the most up-to-date cost. If you wish to claim on your insurance for medication, please provide a completed claim form at the time of collection or post to us if being delivered.

Delivery Options available

• Collection at Portishead practice – please call first
• Royal Mail recorded delivery – postal charges apply